D2C Manager

Universal Music is the market leader of the music business. The world’s most famous music labels belong to us. We have been writing music history for over 100 years representing numerous local and international artists across all genres. Our accomplishments are driven by our love for music, extraordinary artists, and our ambitious team. 


Universal Music Sweden AB (UM) strives to be a full-service partner for its artists and labels. In this context the D2C Manager is responsible for structuring and implementing the setup of D2C activities in Sweden. With a focus on e-commerce the offering is to be developed in close coordination with UM’s creative and commercial teams. 


Your key responsibilities: 

  • You setup online shops and manage their conceptual development 
  • You work closely with the employees of artist & repertoire and project management to design, coordinate and implement D2C sales- and advertising campaigns 
  • You work closely with our marketing labs department to improve the customer journey, market our stores, develop loyalty campaigns and effectively gather and use CRM data 
  • You analyze transaction data to identify sales trends and define order patterns 
  • You source suppliers and fulfillment partners, negotiate their partnership terms, and monitor their processes 
  • You settle D2C sales to Financial Accounting and Royalty Accounting  
  • You proactively engage with Universal Music’s international D2C community and aim to create synergies, share best-practices, and harmonize the process and system landscape  


Your professional profile: 

  • You have a bachelor’s degree preferably in business, marketing, or other related fields; a master’s degree is a plus 
  • You have 3+ years of experience in the field of e-commerce, especially in the management and implementation of website projects 
  • You are familiar with the online advertising market and the corresponding advertising channels and understand CRM 
  • You have good knowledge of web technology (HTML, CSS, Javascript etc.) and experience with order processing systems as well as data query tools (SQL) and reporting tools (Power-BI). An excellent command of MS office tools is needed and experience with Shopify is an advantage 
  • You have thorough knowledge of administrative/accounting processes 
  • You have a good command of spoken and written Swedish and are fluent in English 


Your personality matters: 

  • You enjoy working conceptually and in a structured way. Thanks to your analytical mindset, you are able to leverage data in your business decisions 
  • You are communicative, a strong team player, and able to build relationships quickly across all organizational levels 
  • You feel comfortable with a diverse and creative environment, are self-motivated and want to take on significant responsibilities 
  • Due to your careful and quality-oriented way of working, as well as your attention to detail, you always keep track of stressful situations 
  • You also score points with your creativity, proactivity as well as your vision and interest in the music industry 


Who we are: 

  • Music embodies emotion, creativity, adventure, tradition and innovation at the same time – as a team we pursue the constant desire to advance the Universal Music project 
  • Diversity, mutual appreciation and tolerance – both human and musical – are essential for us. Therefore, diversity and inclusion are constantly supported and promoted by People, Inclusion & Culture and our Better Together initiative  
  • We live an open communication and thrive as a team – for this purpose we meet at eye level with an informal ”you” across all hierarchies 
  • In our business it is important to make good decisions quickly: We count on proactive employees who think ahead and find uncomplicated solutions  
  • Together we take responsibility, even beyond our daily business, which is why we are actively committed to more sustainability and environmental protection through our Sustainability Workgroups  


You want to become part of our team? Then apply as our new D2C Manager. This is a permanent full-time position based in Stockholm and available effective from now. Please send your documents (letter of motivation, CV, references) in English and state your earliest starting date. We are looking forward to receiving your application.